CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• Up to INR 6 LPA CTC (plus Health Insurance – only for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday (rotational shifts)

Role Summary

The Dispatch Supervisor is the final guardian of our freshness promise. You are responsible for ensuring accurate, timely, and quality-controlled fulfilment across all sales channels. This role demands hands-on floor supervision, rigid cold-chain diligence, and proactive demand forecasting to ensure every customer receives their order safe and on schedule.

The Startup Grind & Operational Mindset

We operate a high-speed factory environment where the "startup grind" is a daily reality. This role is for a leader who leads from the front, not from a desk. You must possess a bias for action and the resilience to manage rotational shifts and high-pressure dispatch windows. We value an ownership mindset - individuals who see bottlenecks as challenges to solve rather than excuses for delay.

Key Responsibilities

• Forecasting & Inwarding: Analyze historical consumption and production cycles to plan Minimum Order Quantities (MoQ); coordinate with Production for the timely availability of dehydrated, frozen, and retorted stock.
• Packing & Fulfilment Oversight: Supervise the end-to-end packing of treats, chews, and meals; ensure all packaging meets food safety standards for moisture and temperature control while maintaining strict FIFO and batch traceability.
• Daily Dispatch Management: Execute dispatch schedules based on Shopify dashboards and subscription cycles; perform final QC checks on SKU accuracy, weights, seal integrity, and labelling.
• Cold-Chain Stewardship: Maintain rigorous temperature logs and "freezer-to-bag" timelines for frozen goods; immediately report any thawing, leaks, or deviations from SOP.
• Delivery & 3PL Coordination: Liaise with in-house and 3PL partners (e.g., Porter) for route planning and handover; resolve real-time exceptions such as rider cancellations or address clarifications.
• Inventory & Team Management: Supervise and train packers/loaders on speed and hygiene; track stocks of packing materials (pouches, gel packs, cartons) and raise proactive requisitions to prevent shortages.

Required Qualifications

• Education: Bachelor’s degree preferred; certifications in Logistics or Supply Chain are an advantage.
• Experience: 5 to 6 years total experience in logistics/fulfilment, with at least 2 years in a supervisory role (Food, FMCG, or D2C mandatory).
• Languages: Fluent English and Hindi; proficiency in Kannada is highly preferred for local coordination.
• Technical Skills: Advanced proficiency in MS Excel/Google Sheet for order tracking and reporting.

Key Performance Indicators (KPIs)

• On-Time Dispatch Rate (OTD) and Order Accuracy (% error-free)
• Cold Chain Compliance Score (Temperature Deviation Rate)
• Packing Quality Scores and Material Usage Efficiency
• Team Productivity and Floor Discipline

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• Up to 6 LPA CTC (plus Health Insurance for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday (Rotational Shifts)

Role Summary

The Sr. Customer Experience Executive is our primary brand advocate and the voice of the pet parents within Canine Craving. Based on-site at our Bidarahalli plant, this role owns the end-to-end resolution of customer queries across Shopify, WhatsApp Business, phone, and email. You will transform complex delivery and product challenges into positive brand experiences, using an "ownership mentality" to drive customer loyalty as we scale toward 3X revenue growth.

The Startup Grind & Mindset

This is not a traditional call centre role. You are working in a fast-paced factory environment where everyone is expected to grind. You must possess a bias for action, a willingness to work rotational shifts, and the resilience to solve real-time logistics and quality hurdles. We value "founding mentalities" over excuses; you should be ready to roll up your sleeves to ensure our customers feel that their pets and their orders are in safe hands.

Key Responsibilities

• Omnichannel Support: Handle inbound queries and proactive outbound follow-ups across Shopify, WhatsApp, and telephone.
• End-to-End Resolution: Manage the "ticket lifecycle" - resolving issues with payments, tracking, returns, and refunds through direct coordination with Warehouse and Finance teams.
• Voice of Customer (VoC): Capture feedback trends and flag product quality or delivery issues directly to the Production and Quality teams on the floor.
• Operational Documentation: Maintain high data hygiene in our CRM; contribute to FAQs and canned responses to improve resolution speed.

Required Qualifications

• Education: Bachelor’s degree preferred (HSC/PUC with strong experience considered).
• Experience: 1 to 3 years in Customer Support (eCommerce, D2C, or FMCG preferred).
• Languages: Fluency in English and Hindi is mandatory; proficiency in Kannada is a significant advantage for on-site coordination.
• Technical Skills: Proficiency in Shopify and Excel/Google Sheets is essential.

Key Performance Indicators (KPIs)

• First Contact Resolution (FCR) and Time to Resolution (TTR)
• Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS)
• First Response Time (FRT) and Login/Schedule Adherence

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• INR 5 to 6 LPA CTC (plus Health Insurance – only for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday (Rotational Shifts)

Experience

• 2 to 4 Years (Meat/Food Processing, Large Hotels, or Catering)

Role Summary

The Sr. Executive - Food Production is the guardian of recipe integrity and nutritional promise. Success in this role requires more than just supervising a line; it demands a professional who understands that every SOP and recipe detail is a scientific directive for a dog’s health. You will be responsible for the flawless execution of production cycles, ensuring that human-grade raw materials are converted into premium products with zero compromise on safety or formulation accuracy.

The Startup Grind

This is a hands-on role for a "builder" who thrives on the factory floor. You need a bias for action, common sense to solve real-time hurdles, and a deep commitment to following exact directions - our brand depends on it.

Key Responsibilities

• Production & Recipe Control: Manage daily manufacturing for dehydrated, frozen, and retorted lines. Ensure 100% adherence to the Canine Nutritionist's formulations and cooking temperatures.
• Floor Leadership: Lead from the front. Train operators on precision, meat-processing techniques, and strict hygiene.
• Yield & Waste: Use common sense to maximize the yield of expensive human-grade proteins. Monitor scrap rates and take immediate corrective action on deviations.
• Safety & Compliance: Keep the floor "audit-ready" (FSSAI/HACCP). Enforce PPE standards and manage shift rosters.
• Inventory: Coordinate with Stores/Purchase teams for raw material availability using FIFO/FEFO methods.

Requirements

• Education: Bachelor’s degree in Food Technology, Industrial Management, or a related field.
• Mindset: Exceptional attention to detail and a "founding mentality."

Success Metrics (KPIs)

• 95%+ Production Yield Rate
• Zero batch deviations or recipe errors
• 100% staff compliance with hygiene and safety SOPs

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• INR 5 to 6 LPA CTC (plus Health Insurance for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday (Rotational Shifts)

Role Summary

The Food Quality & Hygiene Officer is the custodian of our "Safety First" mission. Based at the plant, this role ensures 24/7 adherence to GHP (Good Hygienic Practices) and GMP (Good Manufacturing Practices). This is an active floor-leadership role requiring a "grind" mentality - moving between workstations to enforce hygiene standards and mentoring staff to ensure our "real food" products meet international safety benchmarks.

Job Responsibilities

• Standard Enforcement: Create and implement hygiene SOPs and checklists for food safety checks.
• Operational Quality: Conduct walk-through inspections of kitchen areas twice daily; monitor workstations and dressing procedures.
• Sanitization Oversight: Supervise the sanitization and closing of all workstations at the end of every shift.
• Waste Management: Oversee the disposal of waste and expired items according to waste management and FSSAI policies.
• Resource Planning: Monitor and requisition cleaning supplies and PPE to ensure round-the-clock availability.

Education & Qualifications

• BSc/BTech in Food Technology or Microbiology.
• Minimum 2 years of experience in Quality/Hygiene (Meat processing or large-scale catering preferred).
• Ability to read/write English and speak Hindi; Kannada is preferred.

Skills & Tools

• In-depth knowledge of FSSAI, HACCP, and ISO 22000 standards.
• Proficiency in Excel for tracking compliance reports.

Key Performance Indicators (KPIs)

• Sanitation Effectiveness (ATP/microbial testing pass rate)
• Zero non-conformities in external/statutory food safety audits
• Staff Compliance Rate with personal hygiene SOPs

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• Up to INR 6 LPA CTC (plus Health Insurance - only for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday (rotational shift)

Role Summary

The Inventory/Stores Executive is the guardian of our material flow and storage efficiency. This role is responsible for the absolute accuracy of our raw material and finished goods inventory. In a fast-moving production environment, you must operate with a "lean warehouse" mindset - ensuring that every gram of meat and every pouch of treat is accounted for, stored safely, and dispatched with zero errors.

Job Responsibilities

• Inventory Governance: Manage all inward (GRN) and outward material movements; perform regular physical stock audits.
• Storage Excellence: Enforce FIFO and FEFO (First-Expired-First-Out) methods; optimize store layout to maximize space utilization.
• Consumption Analysis: Track SKU-level consumption and raise proactive purchase requests to prevent stockouts or production downtime.
• Documentation: Generate Material Received Reports (MRR) timely and reconcile physical stock against system records monthly.
• Safety & Hygiene: Maintain a neat, clean, and organized store environment following all food safety guidelines.

Education & Qualifications

• Graduate degree in any discipline.
• 4+ years of experience in stores/inventory management (Food, Retail, or E-commerce preferred).
• Strong proficiency in English, Hindi, and Kannada.

Skills & Tools

• Advanced Excel skills for inventory tracking.
• Comfortable working in a fast-paced factory environment with rotational shifts.

Key Performance Indicators (KPIs)

• Inventory Accuracy Rate (Physical vs. System)
• Shrinkage and Spoilage Rate
• Put-Away and Receiving Cycle Time

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• Up to INR 6 LPA CTC (plus Health Insurance – only for Self, PF, Duty Meal)

Work Days

• Monday to Saturday

Role Summary

The role is the architect of our workforce discipline and organizational compliance. Based at our Bidarahalli plant, you will own the entire personnel lifecycle - from factory-level recruitment to mastery of the 2025 Labor Codes. This role requires an individual who thrives in a factory environment and can maintain high performance and discipline across all shifts. You must embody an ownership mindset, ensuring our "startup grind" is supported by a robust legal and policy framework.

Key Responsibilities

• Statutory & Labor Compliance: Ensure 100% adherence to the Factories Act, 1948, and the four new 2025 Labor Codes (Wage, Social Security, OSH, and Industrial Relations). Coordinate all government audits and labour inspections.
• Payroll & Record Governance: Oversee attendance and biometric systems. Validate payroll calculations including minimum wages, overtime (per Factories Act norms), and statutory bonuses/leave encashment.
• Social Security Administration: Manage the end-to-end compliance for EPF, ESI, and Gratuity under the new Social Security Code. Handle insurance documentation and ESIC claims processing for factory staff.
• Industrial Relations & Discipline: Draft and update the HR manual and code of conduct. Manage disciplinary procedures including warning letters, show-cause notices, and domestic inquiries. Ensure strict POSH compliance.
• Vendor & Contractor Management: Audit labour contractors for statutory remittances (PF/ESI) and ensure the validity of labour licenses through quarterly compliance audits.

Required Qualifications

• Education: Minimum Graduate; MBA/PGDM in HR is highly preferred.
• Experience: 4–6 years in HR/Admin, specifically within a manufacturing or factory setup.
• Legal Knowledge: Deep understanding of Indian labour laws and the 2025 Labor Code transition.
• Skills: Advanced proficiency in MS Excel and experience with HRMS/payroll systems.

Key Performance Indicators (KPIs)

• Compliance Audit Score (Zero penalties or statutory lapses).
• Employee Turnover Rate for core production staff.
• Payroll Accuracy Rate and Processing Timelines.
• Time-to-Productivity for new factory hires.

CC Pet Foods Pvt. Ltd. (Canine Craving) is a mission-led, real food, pet nutrition company. We bridge the gap between human-grade ingredients and canine gastronomy, crafting species-appropriate meals, treats, and supplements. As a quality-conscious startup, we operate a high-intensity manufacturing plant focused on "farm-to-bowl" excellence.

Location

• Bidarahalli, Bangalore (on-site)

Compensation

• INR 6 to 8 LPA CTC (plus Health Insurance – only for Self, PF, and Duty Meal)

Work Days

• Monday to Saturday

Role Summary

The Purchase Manager is the strategic steward of our ingredient integrity and cost efficiency. This role is responsible for the end-to-end procurement of high-value perishables, specialized retort packaging, and engineering consumables. In our factory environment, this is a hands-on "functional ownership" role that demands zero-downtime planning and aggressive negotiation to ensure the sustainability of our high quality products.

Job Responsibilities

• Raw Material Procurement: Source fresh, human-grade meats (buffalo, fish, emu, seafood), organs, and functional ingredients (proteins, oils, vitamins).
• Packaging Stewardship: Procure retort pouches, stand-up laminates, and secondary packaging; maintain lean inventory to prevent deterioration.
• Vendor Ecosystem: Identify and audit new vendors; maintain scorecards and negotiate annual rate contracts for core commodities.
• Financial Control: Track commodity price fluctuations and identify cost-saving alternatives without compromising quality.
• Compliance: Raise POs, ensure GRN verification with QA, and maintain batch-level traceability for all incoming supplies.

Education & Qualifications

• Bachelor’s degree in Supply Chain, Commerce, Business, or Food Technology.
• 4 to 6 years of experience in manufacturing (Food/FMCG preferred), with hands-on negotiation experience
• Fluent in English and Hindi; Kannada is preferred for local vendor management.

Skills & Tools

• Expertise in meat-seafood and cold chain logistics
• Proficiency in Excel and ERP systems (Tally/Zoho/SAP)

Key Performance Indicators (KPIs)

• Procurement Cost Variance (Actual vs. Budgeted)
• Supplier Lead Time and Fill Rate
• Inventory Turnover Ratio (ITR) for raw materials