Privacy Policy

Last updated: October 2025

At Canine Craving (CC Pet Foods Pvt. Ltd.), we value the trust you place in us when you visit www.caninecraving.com. We are committed to protecting your privacy and handling your personal information with care, transparency, and respect.

1. Who We Are

CC Pet Foods Pvt. Ltd. operates https://www.caninecraving.com/ from Bangalore, India.

Email: woof@caninecraving.com
Registered office: Warehouse No. 2, Survey No. 59/1, Kada Agrahara Gundur Main Road, Bangalore – 560077

2. Information We Collect

  • Personal details: name, email, phone number, billing/shipping address.
  • Payment details: processed securely via third-party gateways (e.g., Razorpay). We do not store card or UPI data.
  • Device & usage data: IP address, browser type, pages viewed, and interactions (via cookies/analytics).
  • Communication data: messages or emails you send to our support team.

3. How We Use Your Information

  • Process and deliver your orders, and provide order/shipping updates.
  • Offer customer support and respond to queries.
  • Personalize your shopping experience and improve our website and products.
  • Comply with tax, accounting, and legal obligations.

We do not sell or rent your personal information.

4. Sharing of Information

We share data only with trusted partners necessary to operate our business, such as:

  • Payment gateways (e.g. Razorpay) for secure payment processing.
  • Delivery partners (e.g. Porter) to fulfill orders.
  • Analytics/marketing tools (e.g. Google Analytics, Meta) to understand site usage and improve campaigns.

These partners are bound by confidentiality and data-protection obligations.

5. Cookies & Tracking

We use cookies to remember preferences and analyze site performance. You can disable cookies in your browser; some features may not work optimally if you do.

6. Your Rights

Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023), you can request access, correction, deletion, or withdraw marketing consent by emailing woof@caninecraving.com. We will respond within a reasonable time.

7. Data Retention & Security

We retain data only as long as needed to provide services or meet legal requirements. Our store is hosted on Shopify; data is stored on secure, encrypted servers, and industry-standard safeguards help prevent unauthorized access.

8. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from individuals under 18 years of age.

9. Updates to This Policy

We may update this policy to reflect legal, technical, or business changes. Updates will be posted here with an updated “Last updated” date.

10. Contact Us

For questions or concerns, contact:
Email: woof@caninecraving.com
Company: CC Pet Foods Pvt. Ltd., Bangalore, India